Resource Library - Whole of Business

Resource Library - Whole of Business

qldwater Resources

Current and future drivers for water and sewerage services Current and future drivers for water and sewerage services - Release Date 22-May-2017: - Community expectations about water security and quality, pricing, levels of service, customer interactions and workplace health and safety are driving rapid regulatory change. qldwater has developed this series of information sheets to help address this change. We thank Alan Kleinschmidt as well as our TRG for their input and in particular David Brooker. (600KB)

3rd Party Infrastructure on Water Supply Reservoir Guidelines Volume 1 3rd Party Infrastructure on Water Supply Reservoir Guidelines Volume 1 - Release Date 15-Jun-2017: - The Third Party Infrastructure on Water Supply Reservoirs Guidelines is a joint publication between qldwater and NSW Water Directorate. This document has been divided into two (2) volumes. Volume 2 (below) contains Appendices A to E which are also available separately under the "Other Resources" tab. (683KB)

3rd Party Infrastructure on Water Supply Reservoirs Guidelines Volume 2 3rd Party Infrastructure on Water Supply Reservoirs Guidelines Volume 2 - Release Date 15-Jun-2017: - The Third Party Infrastructure on Water Supply Reservoirs Guidelines is a joint publication between qldwater and NSW Water Directorate. This document has been divided into two (2) volumes. This Volume contains Appendices A to E which are also available separately under the "Other Resources" tab. (6150KB)

Fact or Furphey Factsheet Oct 2016 Fact or Furphey Factsheet Oct 2016 - Release Date 12-Oct-2016: - Fact or Furphey - Making sense of water and sewerage services. An overview of KPI data captured by DEWS and offers explanations about possible data inconsistencies. (210KB)

SWIM Ecoli calculation tool SWIM Ecoli calculation tool - Release Date 10-Mar-2016: - (78KB)

SWIM Metadata Help File SWIM Metadata Help File - Release Date 10-Mar-2016: - SWIM Metadata is information used to assist in the interpretation of data, including location information for a monitoring site and information about the methods used to generate the data. This document outlines the metadata used in the SWIM system. (1768KB)

Fact or Furphey KPI Fact or Furphey KPI - Release Date 29-Sep-2015: - This fact sheet or the information it contains may be useful for communicating further with customers concerned with the new KPI reporting system being introduced by The Department of Energy and Water Supply (DEWS). Results will be publicly available, giving communities an overview of the general state of their water and sewerage infrastructure and services. The easy to understand Q&A format offers possible explanations for questions arising from data. (212KB)

Fact or Furphey KPI Word Version Fact or Furphey KPI Word Version - Release Date 29-Sep-2015: - The Fact or Furphey fact sheet is available in Word version in the member-only section of the site for members who want to adapt it and brand the information themselves. (6949KB)

2015 Member Survey Report 2015 Member Survey Report - Release Date 01-Sep-2015: - This report demonstrates how qldwater will address issues raised in the member survey from July. This report incorporates approved actions from our Technical Reference Group. The survey was not intended to provide a comprehensive evaluation of qldwater activities – rather it was targeted to specifically test proposed changes to our work plan. The feedback has been invaluable, helping us to better focus our efforts and ground-truth our advocacy planning. It is likely to lead to the emergence o (266KB)

SWIM Annual List of Indicators 2015 SWIM Annual List of Indicators 2015 - Release Date 06-Mar-2015: - (80KB)

SWIM NPR indicators and definitions handbook SWIM NPR indicators and definitions handbook - Release Date 30-Jul-2014: - This Handbook provides detailed definitions for all indicators included in the National Performance Report to ensure consistency in reporting across jurisdictions. (1650KB)

2012-2013 Benchmarking Report 2012-2013 Benchmarking Report - Release Date 24-Jun-2014: - Queensland’s Urban Potable Water and Sewerage Benchmarking Report 2012/13 This is the third annual Urban Potable Water and Sewerage Benchmarking Report to be produced by qldwater for Queensland. (1515KB)

Fact Sheet Electrical Work Fact Sheet Electrical Work - Release Date 14-Mar-2014: - Queensland Urban Water Skills Partnership fact sheet on work that needs to be carried out by a licensed electrician. (541KB)

2011-2012 Benchmarking Report 2011-2012 Benchmarking Report - Release Date 26-Mar-2013: - (1426KB)

SWIM Users Manual SWIM Users Manual - Release Date 09-Jul-2012: - SWIM User's Manual 2012 (716KB)

SWIM Indicator Definitions SWIM Indicator Definitions - Release Date 30-Jun-2012: - Definitions and related information for SWIM indicators. (1227KB)

Workforce Development Strategy - Urban Water 2008-2010 Workforce Development Strategy - Urban Water 2008-2010 - Release Date 18-Nov-2011: - qldwater drafted a Workforce Development Strategy for discussion by the urban water industry. This document is one step in the larger program to repond to the request of members to create better access to accredited training in Qld. (246KB)

Infosheet - Flexible Working Arrangements Infosheet - Flexible Working Arrangements - Release Date 24-Oct-2011: - Queensland Urban Water Skills Partnership infosheet on flexible working arrangements. (511KB)

Infosheet - Workplace Absenteeism Infosheet - Workplace Absenteeism - Release Date 11-Oct-2011: - (474KB)

Enterprise Agreements Comparison June 2015 Enterprise Agreements Comparison June 2015 - Release Date 27-Sep-2011: - A comparison of a number of council EB agreements available on the internet. (28KB)

Infosheet - Skilled Migration Infosheet - Skilled Migration - Release Date 12-Sep-2011: - An infosheet summarising the processes for employer sponsored skilled migration. (420KB)

SWIM Data quality control practices SWIM Data quality control practices - Release Date 09-May-2011: - Data Quality Control Practices for Implementation in the Queensland Water Industry describes a set of practices that has been identified by qldwater in consultation with SPs. This document aims to provide guidelines describing the use of those quality control practices, in a form that users may immediately adopt to improve local Quality Control Practices. This information is being provided in the form of a document that is ready to be incorporated in to SP operational procedures to make it easie (787KB)

Case Study - Cairns Response to Cyclone Yasi Case Study - Cairns Response to Cyclone Yasi - Release Date 25-Mar-2011: - What to do if a Category 5 Cyclone is headed your way. Water Management Case Study - Cairns City Council. | Interview with Cairns City Council Manager Bruce Gardiner following impacts of Tropical Cyclone Yasi. | (19KB)

The Queensland Urban Water Industry Workforce Composition Snapshot 2010 The Queensland Urban Water Industry Workforce Composition Snapshot 2010 - Release Date 21-Mar-2011: - Results of a survey of a cross-section of Queensland water and wastewater service providers showing size of the industry and workforce statistics. (1226KB)

SWIM Greenhouse Gas Calculator SWIM Greenhouse Gas Calculator - Release Date 17-Mar-2011: - NSW Greenhouse gas calculator 2011 (208KB)

SWIM Indicator Handbook SWIM Indicator Handbook - Release Date 12-Oct-2009: - SWIM has been designed to streamline reporting of five major reports. This document summarises the number of indicators required to satisfy complete reporting for each of the five reports, and demonstrates the benefits of streamlined reporting through SWIM. (1227KB)

Due Diligence Checklist Due Diligence Checklist - Release Date 18-Dec-2009: - Due diligence checklist for local government water utilities developed by the Future of the Queensland Water Industry Taskforce. | Free member download. | (1291KB)

10 Principles from Future of Water Industry Taskforce 10 Principles from Future of Water Industry Taskforce - Release Date 30-Sep-2008: - The Future of the Water Industry (outside SEQ) Taskforce met in Mackay in August 2008 and created general principles that should guide any future changes to the Local Government water industry. These principles were later endorsed by the LGAQ Executive Committee and presented to the Regulator. | Free member download. | (41KB)

Mackay Future of the Industry Meeting Mackay Future of the Industry Meeting - Release Date 01-Sep-2008: - The Future of the Water Industry Outside SEQ Taskforce met in Mackay in August 2008 to discuss institutional models for the industry and general principles on future arrangements for the local government Water Industry. | Free member download. | (825KB)

Do I need a SLMP or DMP? Do I need a SLMP or DMP? - Release Date 12-Sep-2007: - This easy to use flowchart has been created by QWD to assist Water Service Providers in determining whether a Drought Management Plan or System Leakage Management Plan needs to be completed. (0KB)

Other Resources

SWIM NPR indicators and definitions handbook 2016 SWIM NPR indicators and definitions handbook 2016 - Release Date 01-Aug-2016: - (1650KB)

DEWS-Comparative-Reporting DEWS-Comparative-Reporting - Release Date 21-Jul-2015: - As part of the Performance Reporting framework, the Department of Energy and Water Supply will prepare an annual comparative report based on data submitted by service providers in their annual performance report. It will compare the performance of water and sewerage providers across Queensland allowing customers to see how their service provider performs relative to similar providers and to allow benchmarking of similar service providers. (144KB)

DEWS-Factsheet-Performance-Reporting DEWS-Factsheet-Performance-Reporting - Release Date 21-Jul-2015: - Department of Energy and Water Supply fact sheet on annual performance reporting. The comparative report aims to allow customers to see how their service provider performs relative to similar providers and to allow benchmarking of similar service providers. (58KB)

DEWS-Introduction-to-performance-outcome-framework DEWS-Introduction-to-performance-outcome-framework - Release Date 21-Jul-2015: - (151KB)

SWIM NPR Auditing Requirements SWIM NPR Auditing Requirements - Release Date 13-Mar-2014: - These audit requirements are designed to guide water utilities, jurisdictional audit coordinators and external auditors (NPR participants) in the conduct of audits of NPR performance data. Auditing is intended to provide enhanced confidence in the accuracy, completeness and reliability of reported information. (1582KB)

Doc Library Preparing a DMP Doc Library Preparing a DMP - Release Date 01-May-2013: - DEWS guidelines for the preparation of a Drought Management Plan. (500KB)

WEMP Guidelines QWC (SEQ) WEMP Guidelines QWC (SEQ) - Release Date 14-Dec-2011: - QWC guidelines for WEMPS required of SQ Water Service Providers. WEMPS were made mandatory in SEQ in 2008. | 3rd party document.| (224KB)

WEMP Guidelines (Regional Queensland) WEMP Guidelines (Regional Queensland) - Release Date 30-Oct-2010: - DERM guidelines for Service Providers in regional Queensland who choose, or are required to have WEMPs developed by their non-residential customers. | 3rd party document.| (269KB)

Doc Library Preparing a SAMP Doc Library Preparing a SAMP - Release Date 01-Jul-2010: - Guidelines for preparing Strategic Asset Management Plans - superseded, for information only. (610KB)

DERM TMP Guidance Document 01 Development Guide DERM TMP Guidance Document 01 Development Guide - Release Date 01-Jan-2008: - (487KB)

DERM TMP Guidance Document 10 Service Standards Overview DERM TMP Guidance Document 10 Service Standards Overview - Release Date 01-Jan-2008: - (180KB)

DERM TMP Guidance Document 11 Service Standards Implementation Guide DERM TMP Guidance Document 11 Service Standards Implementation Guide - Release Date 01-Jan-2008: - (355KB)

DERM TMP Guidance Document 21 Financial Management Implementation Guide DERM TMP Guidance Document 21 Financial Management Implementation Guide - Release Date 01-Jan-2007: - (254KB)

DERM TMP Guidance Document 22 Ten Year Financial Model Basic DERM TMP Guidance Document 22 Ten Year Financial Model Basic - Release Date 01-Jan-2008: - (1435KB)

DERM TMP Guidance Document 23 Ten Year Financial Model Basic User Manual DERM TMP Guidance Document 23 Ten Year Financial Model Basic User Manual - Release Date 01-Jan-2008: - (187KB)

DERM TMP Guidance Document 24 Ten Year Financial Model Advanced DERM TMP Guidance Document 24 Ten Year Financial Model Advanced - Release Date 01-Jan-2008: - (2650KB)

DERM TMP Guidance Document 25 Ten Year Financial Model Advanced User Manual DERM TMP Guidance Document 25 Ten Year Financial Model Advanced User Manual - Release Date 01-Jan-2008: - (201KB)

DERM TMP Guidance Document 300 Asset Management Overview DERM TMP Guidance Document 300 Asset Management Overview - Release Date 01-Jan-2008: - (394KB)

DERM TMP Guidance Document 301 AM Water Demand Management DERM TMP Guidance Document 301 AM Water Demand Management - Release Date 01-Jan-2008: - (163KB)

DERM TMP Guidance Document Financial Management Overview DERM TMP Guidance Document Financial Management Overview - Release Date 01-Jan-2008: - (202KB)

DERM TMP Guidance Documents 00 Concept DERM TMP Guidance Documents 00 Concept - Release Date 01-Jan-2008: - DERM Total Management Plan Guidance Documents (225KB)

DERM TMP Guidance Documents 302 AM Water Loss Management DERM TMP Guidance Documents 302 AM Water Loss Management - Release Date 01-Jan-2008: - (135KB)

DERM TMP Guidance Documents 303 AM Infrastructure Plan DERM TMP Guidance Documents 303 AM Infrastructure Plan - Release Date 21-Jul-2015: - (365KB)

DERM TMP Guidance Documents 304 AM Asset Procurement DERM TMP Guidance Documents 304 AM Asset Procurement - Release Date 01-Jan-2008: - (174KB)

DERM TMP Guidance Documents 305 AM Evaluation & Renewal DERM TMP Guidance Documents 305 AM Evaluation & Renewal - Release Date 01-Jan-2008: - (523KB)

DERM TMP Guidance Documents 306 AM Operations Management DERM TMP Guidance Documents 306 AM Operations Management - Release Date 01-Jan-2008: - (160KB)

DERM TMP Guidance Documents 307 AM Maintenance Management DERM TMP Guidance Documents 307 AM Maintenance Management - Release Date 01-Jan-2008: - (160KB)

DERM TMP Guidance Documents 308 AM Sewer I-I Management DERM TMP Guidance Documents 308 AM Sewer I-I Management - Release Date 01-Jan-2008: - (283KB)

DERM TMP Guidance Documents 309 AM Water Source Management DERM TMP Guidance Documents 309 AM Water Source Management - Release Date 01-Jan-2008: - (144KB)

DERM TMP Guidance Documents 310 AM Energy Management DERM TMP Guidance Documents 310 AM Energy Management - Release Date 01-Jan-2008: - (130KB)

DERM TMP Guidance Documents 311 AM Drinking Water Quality Management DERM TMP Guidance Documents 311 AM Drinking Water Quality Management - Release Date 01-Jan-2008: - (209KB)

DERM TMP Guidance Documents 330 Asset Management Glossary DERM TMP Guidance Documents 330 Asset Management Glossary - Release Date 01-Jan-2008: - (85KB)

DERM TMP Guidance Documents 40 Environmental Sustainability Overview DERM TMP Guidance Documents 40 Environmental Sustainability Overview - Release Date 01-Jan-2008: - (223KB)

DERM TMP Guidance Documents 41 Environmental Sustainability Implementation Guide DERM TMP Guidance Documents 41 Environmental Sustainability Implementation Guide - Release Date 01-Jan-2008: - (266KB)

DERM TMP Guidance Documents 50 Risk Management Overview DERM TMP Guidance Documents 50 Risk Management Overview - Release Date 01-Jan-2008: - (160KB)

DERM TMP Guidance Documents 51 Risk Management Implementation Guide DERM TMP Guidance Documents 51 Risk Management Implementation Guide - Release Date 01-Jan-2008: - (290KB)

DERM TMP Guidance Documents 60 Performance Management Overview DERM TMP Guidance Documents 60 Performance Management Overview - Release Date 01-Jan-2008: - (122KB)

DERM TMP Guidance Documents 61 Performance Management Implementation Guide DERM TMP Guidance Documents 61 Performance Management Implementation Guide - Release Date 01-Jan-2008: - (308KB)

DERM TMP Guidance Documents 62 Performance Management Information Management DERM TMP Guidance Documents 62 Performance Management Information Management - Release Date 01-Jan-2008: - (205KB)

WEMP Factsheet WEMP Factsheet - Release Date 22-Jun-2007: - Background information on WEMPs and their introduction in SEQ. (770KB)

QCA Regulatory Pricing Principles 2000 QCA Regulatory Pricing Principles 2000 - Release Date 08-Dec-2000: - QCA Pricing principles suggesting prices should be cost reflective, forward looking, ensure revenue adequacy, promote sustainable investment, ensure regulatory efficiency and take into account relevant public interest matters. (348KB)

Member sample documents

Help us populate this page by sending your sample documents to dgralton@qldwater.com.au. Please specify any conditions of use:

A. No restrictions on distribution (will be stored on protected area of web site, however if there is a request to share with a non-member we can do so)

B. Can be available to qldwater members (protected area of web site)

C. Other conditions which might allow it to be used more openly i.e. certain parts de-identified, costs removed etc.



Bundaberg Detection of Critical Control Point Procedure Bundaberg Detection of Critical Control Point Procedure - Release Date 16-Aug-2016: - Bundaberg sample document - detection of an critical control point / quality control point above limit procedure. (110KB)

Bundaberg Determining Critical Control Point or Quality Control Point Bundaberg Determining Critical Control Point or Quality Control Point - Release Date 16-Aug-2016: - Bundaberg sample document - determination of Critical Control Point or Quality Control Point (15KB)

Bundaberg Internal Quality Auditing Procedure Bundaberg Internal Quality Auditing Procedure - Release Date 16-Aug-2016: - Bundaberg sample document - Internal Quality Auditing Procedure. (81KB)

Bundaberg Public Health Risk Matrix Bundaberg Public Health Risk Matrix - Release Date 16-Aug-2016: - Bundaberg sample document - Public Health Risk Matrix (115KB)

Bundaberg Recycled Water Management Plan Annual Review Bundaberg Recycled Water Management Plan Annual Review - Release Date 16-Aug-2016: - Bundaberg sample document - Recycled water management plan - annual review procedure. (73KB)

Bundaberg Recycled Water Scheme Ecoli Control Trigger Bundaberg Recycled Water Scheme Ecoli Control Trigger - Release Date 16-Aug-2016: - Bundaberg sample document - E.coli control trigger levels for Thabeban WWTP Recycled Water Scheme. (141KB)

Bundaberg Sample Recycled Water Third Party Agreement Bundaberg Sample Recycled Water Third Party Agreement - Release Date 16-Aug-2016: - Bundaberg sample document - Recycled water third party agreement. (8294KB)

Bundaberg Thabeban Recycled Water Management Plan Bundaberg Thabeban Recycled Water Management Plan - Release Date 16-Aug-2016: - Bundaberg sample document - Thabeban WWTP Recycled Water Management Plan. (1902KB)

Bundaberg Thabeban Recycled Water Scheme Public Health Risk Assessment Bundaberg Thabeban Recycled Water Scheme Public Health Risk Assessment - Release Date 16-Aug-2016: - Bundaberg sample document - Thabeban Recycled Water Scheme - Public Health Risk Assessment (168KB)

Bundaberg Trade Waste Policy Bundaberg Trade Waste Policy - Release Date 16-Aug-2016: - Bundaberg sample document - Trade Waste Management Plan (135KB)

Gold Coast Recycled Water Agreement Template Gold Coast Recycled Water Agreement Template - Release Date 16-Aug-2016: - Gold Coast sample document - Recycled water agreement template. (318KB)

Gold Coast Survey Mech Elec SCADA Resources Gold Coast Survey Mech Elec SCADA Resources - Release Date 16-Aug-2016: - Gold Coast sample document - survey of mechanical / electrical and SCADA resources. (12KB)

Townsville Recycled Water Use Agreement Template Townsville Recycled Water Use Agreement Template - Release Date 16-Aug-2016: - Townsville sample document - Recycled water use agreement Template 2013. (143KB)

Joint Media Statement - industry SEQ Code Joint Media Statement - industry SEQ Code - Release Date 08-Jul-2013: - The five South East Queensland (SEQ) water service providers —Gold Coast City Council, Logan City Council, Queensland Urban Utilities, Redland Water and Unitywater — worked together to develop the new SEQ Water Supply and Sewerage Design and Construction Code (SEQ Code) which became effective on 1 July 2013. (91KB)

Drought Management Plan (Eacham Shire) Drought Management Plan (Eacham Shire) - Release Date 03-Oct-2007: - Example Service Provider Drought Management Plan provided by Eacham Shire Council.| Free member download. | Third party document that has been superseded. | (728KB)

Contracts & specifications

Please note: Specification documents may or may not have been final versions. Often additional posts or modified documents were provided from time to time but it has not been possible to capture and store all of these amendments. While the utilities responsible for preparation of the documents may be willing to assist in sourcing other related information, doing so would purely be at their own discretion.

Unitywater EOI Development Partner for Margate site Unitywater EOI Development Partner for Margate site - Release Date 31-Jul-2017: - Unitywater EOI for a development partner for a Senior Accommodation Facility in Margate, Queensland. qldwater has archived all documents relating to this tender and they can be accessed on request. (121KB)

LocalBuy Engineering Environmental Consultancy Services LocalBuy Engineering Environmental Consultancy Services - Release Date 31-May-2017: - Local Buy is establishing a Register of Pre-Qualified Suppliers (RPQS), Local Government Association (LGA) Arrangement for the provision of a diverse range of Engineering and Environmental Consulting Services. The intent is to provide approved Purchasers in Queensland and the Northern Territory with continued easy access to these consultancy services by providing effective and streamlined procurement processes. Purchasers will have a choice of service providers who have a strong regional presenc (137KB)

Seqwater Tender Research Partners Panel Seqwater Tender Research Partners Panel - Release Date 20-Mar-2017: - Seqwater tender to partner with universities and research organisations to assist it in delivering research outcomes and meeting its organisational research needs. Partners are needed to support the following categories: Category 1: Changes in our catchments Category 2: Water supply safety Category 3: WTP technologies and process improvment Category 4: Water security, community and liveability Category 5: Strategic research planning qldwater has archived all documents relating to this tender and (358KB)

Longreach RC EOI Water Strategy Longreach RC EOI Water Strategy - Release Date 13-Oct-2016: - Longreach Regional Council EOI to undertake a feasibility study into options for sustainable water security and availability in the towns of Longreach, Ilfracombe, Isisford and Yaraka. (105KB)

Toowoomba Preferred Supplier Civil and Geotechnical Testing Services Toowoomba Preferred Supplier Civil and Geotechnical Testing Services - Release Date 13-Oct-2016: - Toowoomba Regional Council contract for a preferred supplier arrangement for the provision of Civil and Geotechnical Testing Services. qldwater has archived all documentations as per the Technical Specifications, and they are available on request. (401KB)

Toowoomba Tender Preferred Supplier Plumbing Supplies Toowoomba Tender Preferred Supplier Plumbing Supplies - Release Date 06-Jul-2016: - Toowoomba Regional Council tender for a preferred supplier arrangement for the supply of plumbing services. qldwater has archived all related documents as outlined in the specifications and they are available on request. (305KB)

Gold Coast Tender SCADA System Gold Coast Tender SCADA System - Release Date 14-Jun-2016: - This tender is for the provision of system engineering support and related services to enable Council to extract maximum value from their SCADA system(s) for treatment facilities and outstations. qldwater has archived all related documents as per the specifications document and they can be sourced by request. (204KB)

Unitywater Customer and Staff Digital Experience Capability Unitywater Customer and Staff Digital Experience Capability - Release Date 14-Jun-2016: - Tender to identify service providers who can deliver and support a fit for purpose solution to provide effective and efficient customer and staff digital experiences. qldwater has archived all related documents as per the letter of invitation and they are available on request. (241KB)

Gympie Tender Cooloola Coast SCADA Upgrade Gympie Tender Cooloola Coast SCADA Upgrade - Release Date 18-Feb-2016: - The Cooloola Coast SCADA Upgrade project is to implement a robust and reliable SCADA system to operate and monitor the watr and sewerage assets in the Cooloola Coast Region including the upgrade of telemetry assets at the WTPs, Water Distribution Sites, WWTPs and Pump Stations. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request. (1194KB)

Seqwater Tender Operations Certificate Programs Seqwater Tender Operations Certificate Programs - Release Date 11-Feb-2016: - Tender to engage a supplier who can offer specialised training and development services in the National Water and Agriculture, Horticulture and Conservation and Land Management training packages as an integral part of its developmental pathways and multi-skilling of the operational workforce. qldwater has archived other project documents (which are listed in the Conditions of Offer) and they are available on request. (327KB)

Gold Coast Tender Laboratory Information management Systems Gold Coast Tender Laboratory Information management Systems - Release Date 31-Dec-2015: - Tender to provide SaaS hosted solution to manage and track lab information by enabling storing, monitoring and reporting of water quality testing data. qldwater has archived other project documents (which are listed in the Specifications document) and they are available on request. (325KB)

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