Assistance with New Customer Service Standards

Assistance with New Customer Service Standards

Assistance with New Customer Service Standards
Date: 29-Jun-2017

As reported in previous  eFlashes the reformed regulatory framework for drinking water requires that all service providers renew their Customer Service Standards (CSS) before December this year to align them with the new KPI reporting. Information about the new  framework can be found on the DEWS website.  

The requirements for CSS are described in Section 113-120 of the Water Supply (Safety and Reliability) Act 2008 and further information is already available on the CSS page of the DEWS website. DEWS will be soon sending out letters to all Service Providers with a fact sheet, instructions and suggested models for developing CSS. Links to these documents will be provided as soon as they are publically available.

Service Providers seeking additional information are encouraged to email their DEWS contact officer or contact Heather or Rob at enquiry@qldwater.com.au

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