KPI Factsheet - Communicating with the Community about Performance Reporting
Date: 29-Jun-2017
Concerned about your community’s response to the release of KPI data? qldwater members can now access a fact sheet that provides an overview of the new system, highlights the inconsistencies that could arise from comparisons and offers possible explanations if some of the data raises questions. This sheet or the information it contains may be useful for communicating further with customers concerned with KPI reporting.
It is only a limited list of questions at this stage but we have endeavoured to focus on the things we think will most vex your customers and to put it in a language that can be widely understood. This is a living document and members are urged to offer suggestions and continue to refer questions (and potential answers) once the data is made available. We will endeavour to update it regularly for at least the first few months.
The PDF version is publicly available at http://www.qldwater.com.au/factsheets_reports - the Word version is password protected for members who want to adapt it and brand the information themselves.
Please provide feedback and additional Q&As to Desiré Gralton at dgralton@qldwater.com.au.
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