Templates, Guidelines and Model Documents

All documents collated by qldwater that provide guidance for Serivce Providers or act as a Template that can be modified and used as a local policy document or manuals are listed on this page.

Useful links for seeking templates, and example documents are included at the bottom of the page.

Manuals, Templates and Guidelines

Overview of 2011 Australian Drinking Water Quality Guidelines (ADWG) Overview of 2011 Australian Drinking Water Quality Guidelines (ADWG) - Release Date 13-Nov-2012: - The Queensland and New South Wales Water Directorates have co-invested in the production of this summary document which helps make the Australian Drinking Water Guidelines more accessible. Note that this summary document is purely focussed on the ADWG. Links and summaries to Queensland-specific information including regulation are kept up to date at http://www.qldwater.com.au/DWQ. Non-members can purchase a copy by contacting the NSW Water Directorate info@waterdirectorate.asn.au (339KB)

WEMP Guidelines QWC (SEQ) WEMP Guidelines QWC (SEQ) - Release Date 14-Dec-2011: - QWC guidelines for WEMPS required of SQ Water Service Providers. WEMPS were made mandatory in SEQ in 2008. | 3rd party document.| (224KB)

DERM DWQMP Guidelines DERM DWQMP Guidelines - Release Date 15-Nov-2011: - Guidelines for creating a Drinking Water Quality Management Plan from DERM September 2010. (485KB)

DERM DWQMP Supporting Information DERM DWQMP Supporting Information - Release Date 15-Nov-2011: - Supporting Information for creating a DWQMP from DERM - September 2010. (355KB)

DERM DWQMP Template DERM DWQMP Template - Release Date 15-Nov-2011: - Template with Guidance Notes to assist in creating a Drinking Water Quality Management Plan from DERM September 2011 (832KB)

WEMP Guidelines (Regional Queensland) WEMP Guidelines (Regional Queensland) - Release Date 30-Oct-2010: - DERM guidelines for Service Providers in regional Queensland who choose, or are required to have WEMPs developed by their non-residential customers. | 3rd party document.| (269KB)

Sewer Overflows Policy Sewer Overflows Policy - Release Date 24-Jun-2010: - Sewer Overflow Policy and Supporting Technical Guidelines and the Sewerage Incident Emergency Response Manual. This two part document expands upon the existing Department of the Environment and Resource Management/EPA Guidelines and provides details on steps Service Providers can follow to meet their General Environmental Duty to reduce overflows and resultant environmental impacts. (1641KB)

Sewage Incident Response Manual Sewage Incident Response Manual - Release Date 02-Apr-2010: - Industry template for a WSP-specific manual for responding to sewage overflow incidents and meet Queensland environmental legislation. Created by qldwater with input from members. | Available for modification by members. | (1122KB)

Sewer Overflows Policy Guidelines and Template Sewer Overflows Policy Guidelines and Template - Release Date 02-Apr-2010: - Policy template and guidleines for use by members to create a WSP-specific policy to mitigate and manage potential sewage overflows. Created by qldwater with assistance from members and reference to Queensland environmental legislation. | Available for modification by members. | (423KB)

Wet and Dry Well Maintenance Manual Wet and Dry Well Maintenance Manual - Release Date 04-Dec-2009: - Manual and template for best practice maintenance of wet and dry well pumping stations. Created by qldwater for use by members. | Available for update by members. | (344KB)

Building Over or Near Local Government Water Infrastructure Building Over or Near Local Government Water Infrastructure - Release Date 24-Feb-2009: - Standard policy and technical guidelines for issues relating to building (on private land) over or near to existing council water infrastructure. Developed using existing industry policies (with thanks to those members who participated), as well as technical and legal advice. | Free member download (modifiable). | Buy from Bookshop. | (1646KB)

Sewage Treatment Plant Operations and Maintenance Manual Sewage Treatment Plant Operations and Maintenance Manual - Release Date 04-Sep-2008: - This manual forms part of a series covering water and wastewater infrastructure. This manual deals with treatment facilities at the sewage treatment plant (STP) The user of this manual will be those water service providers throughout NSW and Queensland responsible for the operation and maintenance of facilities at STPs. | Available to members only. | (9146KB)

Sub-metering Policy and Supporting Guidelines Sub-metering Policy and Supporting Guidelines - Release Date 23-Jul-2008: - The purpose of this template style document is to provide a framework for Service Provider employees and consumers/customers in relation to sub-metering of individual units/lots for "new developments" and "existing developments" if the management of the complex decides to intall sub-meters. (2849KB)

Asbestos Cement Pipe Cutting Guidelines Asbestos Cement Pipe Cutting Guidelines - Release Date 11-Apr-2008: - These guidelines have been developed to align and comply with relevant National and Queensland legislation and codes of practice. Implementing these guidelines in full will ensure compliance with legal requirements in Queensland. If only parts of these guidelines are implemented, compliance with legal requirements may not occur. | Available for members only. | (1374KB)

Water Treatment Plant Operations and Maintenance Manual Water Treatment Plant Operations and Maintenance Manual - Release Date 30-Jan-2008: - This manual deals with treatment facilities at Water Treatment Plants and was developed as a collaborative project between the NSW and Queensland Water Directorates. The finalised manual incorporates input from NSW and Queensland Water Directorate committee members and independent third party reviewers. The users of this manual will be local government authorities from NSW and Queensland responsible for the operation and maintenance of facilities at WTPs. | Available to members only. | (6282KB)

Blue Green Algae Protocols Blue Green Algae Protocols - Release Date 07-Dec-2007: - The protocols have been designed specifically for water service providers who are responsible for the management of water storages. This document will assist providers to prevent or manage issues arising from blooms of Blue Green Algae.| (667KB)

Clarification on qldwater SLMP Template Clarification on qldwater SLMP Template - Release Date 02-Jul-2007: - List of clarification points on the QWD's SLMP Template based on frequently asked questions arising at the training workshops and from requests from other members. The attached sheet provides a short list of FAQs based on the main sections of the Template. (38KB)

Template Service Level Agreement Template Service Level Agreement - Release Date 15-Jun-2007: - Template for a service level agreement between Queensland Fire and Rescue and a Local Government Water Service Provider. | Free Download . | 3rd Party Document. | . (82KB)

The Use of Biosolids in Queensland The Use of Biosolids in Queensland - Release Date 10-May-2007: - Household wastewater is treated according to strict guidelines treatment plant to produce biosolids which are widely used for soil enhancement to complement and replace fertilisers in Australia and other countries including the UK, Europe & the USA. A comprehensive Biosolids information sheet is provided here for qldwater members. (1637KB)

Greywater legislation change overview Greywater legislation change overview - Release Date 29-Sep-2006: - Rapid change in legislation governing release of grey water occured in 2006/07 and this fact sheet was created to update members on the changes taking place. (286KB)


Useful Links

  • qldwater and the Water Industry Training Association (see useful links page) shared the costs of 80 sets of the five Water Industry Operators Association (WIOA) technical manuals that have been produced over the past few years. These manuals are useful, well written and highly respected by technical staff in Queensland Service Providers. A boxed set of the five manuals was distributed to a nominated representative in each of qldwater’s members in late 2010.
  • The Local Government Association of Queensland maintains a document library, lists of legal advice and other resources relvant to policy creation for its members on its website (see useful links page). LGAQ members may have to be logged in to access some of this information. 
  • The Local Government Department (see useful links page) maintains a database of all current Local Laws enacted by Local Government.
  • The Water Services Association of Australia maintains a large database of templates, examples and policy documents on its website (see useful links page). Members of WSAA may have to be logged in to access some of these resources.
  • Queensland Urban Utilities Technical Standards webpage.