Resource Library - Customers

Resource Library - Customers

qldwater Resources

Outputs from Automated Metering Workshop Outputs from Automated Metering Workshop - Release Date 20-Mar-2017: - The document detailing the outputs from the Automated Metering Workshop was distributed to workshop attendees and TRG for comment. (54KB)

QWRAP Demand Management Case Studies QWRAP Demand Management Case Studies - Release Date 24-Jan-2017: - For Queensland Water Service Providers the provision of safe, secure and sustainable urban water supply is a key challenge. This report showcases programs from regional Queensland that minimise the risks of demand management programs while managing demand for clearly defined council and community benefit. (1879KB)

Water Demand Management Factsheets Water Demand Management Factsheets - Release Date 25-Mar-2013: - This guide discusses the various options available to Local Governments to manage their water resources by improving water use efficiency by reusing, recycling and minimising water waste. This document is divided into broad sections covering: Customer Use Efficiency, Water Recycling, Education/Public Awareness, Water Pricing and Loss Management. Members must log in to access this document. | (1321KB)


Other Resources

DEWS-CSS-Guidance-Material DEWS-CSS-Guidance-Material - Release Date 29-Oct-2014: - DEWS guidelines on preparing a Customer Service Standard. (334KB)

Doc Library Preparing a OWUCP Doc Library Preparing a OWUCP - Release Date 01-Jul-2011: - Guideline for Preparing an Outdoor Water Use Conservation Plan - Superseded, for information only. (425KB)

WEMP Guidelines (Regional Queensland) WEMP Guidelines (Regional Queensland) - Release Date 30-Oct-2010: - DERM guidelines for Service Providers in regional Queensland who choose, or are required to have WEMPs developed by their non-residential customers. | 3rd party document.| (269KB)

DERM TMP Guidance Document 10 Service Standards Overview DERM TMP Guidance Document 10 Service Standards Overview - Release Date 01-Jan-2008: - (180KB)

QCA Regulatory Pricing Principles 2000 QCA Regulatory Pricing Principles 2000 - Release Date 08-Dec-2000: - QCA Pricing principles suggesting prices should be cost reflective, forward looking, ensure revenue adequacy, promote sustainable investment, ensure regulatory efficiency and take into account relevant public interest matters. (348KB)

Member sample documents

Help us populate this page by sending your sample documents to [email protected]. Please specify any conditions of use:

A. No restrictions on distribution (will be stored on protected area of web site, however if there is a request to share with a non-member we can do so)

B. Can be available to qldwater members (protected area of web site)

C. Other conditions which might allow it to be used more openly i.e. certain parts de-identified, costs removed etc.



Gladstone Sample Calling Card Gladstone Sample Calling Card - Release Date 18-Aug-2016: - Gladstone Regional Council sample document - Calling Card (47KB)

Gladstone Sample Sewer Cleaning and Inspection Notification Gladstone Sample Sewer Cleaning and Inspection Notification - Release Date 18-Aug-2016: - Gladstone Regional Council sample document - notification of sewer cleaning and inspection. (59KB)

Contracts & specifications

Please note: Specification documents may or may not have been final versions. Often additional posts or modified documents were provided from time to time but it has not been possible to capture and store all of these amendments. While the utilities responsible for preparation of the documents may be willing to assist in sourcing other related information, doing so would purely be at their own discretion.

Sunshine Coast Council Servicing Leachate and Sewerage Pumps Sunshine Coast Council Servicing Leachate and Sewerage Pumps - Release Date 27-Aug-2018: - Sunshine Coast Council tender for the servicing and maintenance of leachate and sewerage pumps including sewerage pump stations, sump pumps, submersible pumps and Orenco Waste Treatment System. The service includes regular scheduled inspections and maintenance. qldwater has archived all documents relating to this tender, and they can be accessed on request. (98KB)

Southern Downs RC Purchase Treated Effluent Water Southern Downs RC Purchase Treated Effluent Water - Release Date 03-Oct-2017: - Southern Downs Regional Council request for expressions of interest to purchase treated effluent water from the Sewage Treatment Plant. qldwater has archived all documents relating to this EOI and they can be accessed on request. (453KB)

Gold Coast Tender Gross Pollutant Traps Gold Coast Tender Gross Pollutant Traps - Release Date 16-Jun-2017: - City of Gold Coast tender for the Inspection, Cleaning and Maintenance of Gross Pollutant Traps. qldwater has archived all documents relating to this tender and they can be accessed on request. (2486KB)

Bundaberg Water Meter Reading Services Bundaberg Water Meter Reading Services - Release Date 14-Feb-2017: - Bundaberg Regional Council tender to provide water meter reading and associated services within the Bundaberg Regional Council area (nominally Childers and surrounds, Gin Gin and surrounds, Bundaberg and surrounds, Bargara and surrounds). qldwater has archived all documents relating to this tender and they can be accessed on request. (439KB)

Logan Cleaning Gross Pollutant Traps Logan Cleaning Gross Pollutant Traps - Release Date 14-Feb-2017: - Logan City Council (Council) is seeking to award a contract to a suitably experienced and qualified Contractor for the inspection, maintenance and reporting of gross pollutant traps located within the bounds of Logan City Council. qldwater has archived all documents relating to this tender and they can be accessed on request. (139KB)

Unitywater Tender Digital Meter Pilot Unitywater Tender Digital Meter Pilot - Release Date 18-Aug-2016: - Unitywater tender for a digital meter pilot. qldwater has archived all related documents as per the specification document and they are available on request. (1054KB)

Unitywater Customer and Staff Digital Experience Capability Unitywater Customer and Staff Digital Experience Capability - Release Date 14-Jun-2016: - Tender to identify service providers who can deliver and support a fit for purpose solution to provide effective and efficient customer and staff digital experiences. qldwater has archived all related documents as per the letter of invitation and they are available on request. (241KB)

Livingstone Tender Water Meters Livingstone Tender Water Meters - Release Date 26-May-2016: - Livingstone tender for the supply and delivery of 20mm, 25mm, 32mm, 40mm, 50mm and 80mm diameter positive displacement water meters, or suitable alternatives, 100mm and 150mm battery operated Mag Flow Meters and 80mm - 600mm Mains Powered Mag Flow Meters. qldwater has archived all associated documents and they can be accessed by request. (673KB)

Toowoomba Tender Water Meter Replacement Program Toowoomba Tender Water Meter Replacement Program - Release Date 16-Feb-2016: - Tender to engage a Contractor to carry out meter replacements as part of the Water Meter Replacement Program. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request. (491KB)

Unitywater Tender Trade Waste Barcoding Solution Unitywater Tender Trade Waste Barcoding Solution - Release Date 05-Feb-2016: - Invitation for proposals to introduce a system to electronically record the servicing of trade waste pre-treatment facilities and import information into the Unify trade waste module for compliance monitoring. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request. (303KB)



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