Resource Library - Customers

Resource Library - Customers

qldwater Resources

Outputs from Automated Metering Workshop Outputs from Automated Metering Workshop - Release Date 20-Mar-2017: - The document detailing the outputs from the Automated Metering Workshop was distributed to workshop attendees and TRG for comment. (54KB)

QWRAP Demand Management Case Studies QWRAP Demand Management Case Studies - Release Date 24-Jan-2017: - For Queensland Water Service Providers the provision of safe, secure and sustainable urban water supply is a key challenge. This report showcases programs from regional Queensland that minimise the risks of demand management programs while managing demand for clearly defined council and community benefit. (1879KB)

Water Demand Management Factsheets Water Demand Management Factsheets - Release Date 25-Mar-2013: - This guide discusses the various options available to Local Governments to manage their water resources by improving water use efficiency by reusing, recycling and minimising water waste. This document is divided into broad sections covering: Customer Use Efficiency, Water Recycling, Education/Public Awareness, Water Pricing and Loss Management. Members must log in to access this document. | (1321KB)


Other Resources

DEWS-CSS-Guidance-Material DEWS-CSS-Guidance-Material - Release Date 29-Oct-2014: - DEWS guidelines on preparing a Customer Service Standard. (334KB)

Doc Library Preparing a OWUCP Doc Library Preparing a OWUCP - Release Date 01-Jul-2011: - Guideline for Preparing an Outdoor Water Use Conservation Plan - Superseded, for information only. (425KB)

WEMP Guidelines (Regional Queensland) WEMP Guidelines (Regional Queensland) - Release Date 30-Oct-2010: - DERM guidelines for Service Providers in regional Queensland who choose, or are required to have WEMPs developed by their non-residential customers. | 3rd party document.| (269KB)

DERM TMP Guidance Document 10 Service Standards Overview DERM TMP Guidance Document 10 Service Standards Overview - Release Date 01-Jan-2008: - (180KB)

QCA Regulatory Pricing Principles 2000 QCA Regulatory Pricing Principles 2000 - Release Date 08-Dec-2000: - QCA Pricing principles suggesting prices should be cost reflective, forward looking, ensure revenue adequacy, promote sustainable investment, ensure regulatory efficiency and take into account relevant public interest matters. (348KB)

Member sample documents

Help us populate this page by sending your sample documents to [email protected]. Please specify any conditions of use:

A. No restrictions on distribution (will be stored on protected area of web site, however if there is a request to share with a non-member we can do so)

B. Can be available to qldwater members (protected area of web site)

C. Other conditions which might allow it to be used more openly i.e. certain parts de-identified, costs removed etc.



Townsville Trade Waste Ammonia Fact Sheet Townsville Trade Waste Ammonia Fact Sheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (517KB)

Townsville Trade Waste Automotive Industry Factsheet Townsville Trade Waste Automotive Industry Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (613KB)

Townsville Trade Waste Charges Factsheet Townsville Trade Waste Charges Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (490KB)

Townsville Trade Waste Food Industry Factsheet Townsville Trade Waste Food Industry Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (517KB)

Townsville Trade Waste Grease Traps Factsheet Townsville Trade Waste Grease Traps Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (577KB)

Townsville Trade Waste Improvement Program Factsheet Townsville Trade Waste Improvement Program Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (561KB)

Townsville Trade Waste Management Plan Townsville Trade Waste Management Plan - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (447KB)

Townsville Trade Waste Managing Trade Waste Townsville Trade Waste Managing Trade Waste - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (535KB)

Townsville Trade Waste Policy Townsville Trade Waste Policy - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (100KB)

Townsville Trade Waste Sewer Admissions Limits Factsheet Townsville Trade Waste Sewer Admissions Limits Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (498KB)

Townsville Trade Waste Stormwater Management Factsheet Townsville Trade Waste Stormwater Management Factsheet - Release Date 13-Oct-2016: - Series of Sample Documents on Trade Waste provided by Townsville City Council. (552KB)

Gladstone Sample Calling Card Gladstone Sample Calling Card - Release Date 18-Aug-2016: - Gladstone Regional Council sample document - Calling Card (47KB)

Gladstone Sample Sewer Cleaning and Inspection Notification Gladstone Sample Sewer Cleaning and Inspection Notification - Release Date 18-Aug-2016: - Gladstone Regional Council sample document - notification of sewer cleaning and inspection. (59KB)

Trade Waste Policy (member example) Trade Waste Policy (member example) - Release Date 15-Jun-2007: - Example Trade Waste policy provided by Thuringowa Water. (298KB)

Contracts & specifications

Please note: Specification documents may or may not have been final versions. Often additional posts or modified documents were provided from time to time but it has not been possible to capture and store all of these amendments. While the utilities responsible for preparation of the documents may be willing to assist in sourcing other related information, doing so would purely be at their own discretion.

Sunshine Coast Council Servicing Leachate and Sewerage Pumps Sunshine Coast Council Servicing Leachate and Sewerage Pumps - Release Date 27-Aug-2018: - Sunshine Coast Council tender for the servicing and maintenance of leachate and sewerage pumps including sewerage pump stations, sump pumps, submersible pumps and Orenco Waste Treatment System. The service includes regular scheduled inspections and maintenance. qldwater has archived all documents relating to this tender, and they can be accessed on request. (98KB)

Southern Downs RC Purchase Treated Effluent Water Southern Downs RC Purchase Treated Effluent Water - Release Date 03-Oct-2017: - Southern Downs Regional Council request for expressions of interest to purchase treated effluent water from the Sewage Treatment Plant. qldwater has archived all documents relating to this EOI and they can be accessed on request. (453KB)

Gold Coast Tender Gross Pollutant Traps Gold Coast Tender Gross Pollutant Traps - Release Date 16-Jun-2017: - City of Gold Coast tender for the Inspection, Cleaning and Maintenance of Gross Pollutant Traps. qldwater has archived all documents relating to this tender and they can be accessed on request. (2486KB)

Bundaberg Water Meter Reading Services Bundaberg Water Meter Reading Services - Release Date 14-Feb-2017: - Bundaberg Regional Council tender to provide water meter reading and associated services within the Bundaberg Regional Council area (nominally Childers and surrounds, Gin Gin and surrounds, Bundaberg and surrounds, Bargara and surrounds). qldwater has archived all documents relating to this tender and they can be accessed on request. (439KB)

Logan Cleaning Gross Pollutant Traps Logan Cleaning Gross Pollutant Traps - Release Date 14-Feb-2017: - Logan City Council (Council) is seeking to award a contract to a suitably experienced and qualified Contractor for the inspection, maintenance and reporting of gross pollutant traps located within the bounds of Logan City Council. qldwater has archived all documents relating to this tender and they can be accessed on request. (139KB)

Unitywater Tender Digital Meter Pilot Unitywater Tender Digital Meter Pilot - Release Date 18-Aug-2016: - Unitywater tender for a digital meter pilot. qldwater has archived all related documents as per the specification document and they are available on request. (1054KB)

Unitywater Customer and Staff Digital Experience Capability Unitywater Customer and Staff Digital Experience Capability - Release Date 14-Jun-2016: - Tender to identify service providers who can deliver and support a fit for purpose solution to provide effective and efficient customer and staff digital experiences. qldwater has archived all related documents as per the letter of invitation and they are available on request. (241KB)

Livingstone Tender Water Meters Livingstone Tender Water Meters - Release Date 26-May-2016: - Livingstone tender for the supply and delivery of 20mm, 25mm, 32mm, 40mm, 50mm and 80mm diameter positive displacement water meters, or suitable alternatives, 100mm and 150mm battery operated Mag Flow Meters and 80mm - 600mm Mains Powered Mag Flow Meters. qldwater has archived all associated documents and they can be accessed by request. (673KB)

Toowoomba Tender Water Meter Replacement Program Toowoomba Tender Water Meter Replacement Program - Release Date 16-Feb-2016: - Tender to engage a Contractor to carry out meter replacements as part of the Water Meter Replacement Program. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request. (491KB)

Unitywater Tender Trade Waste Barcoding Solution Unitywater Tender Trade Waste Barcoding Solution - Release Date 05-Feb-2016: - Invitation for proposals to introduce a system to electronically record the servicing of trade waste pre-treatment facilities and import information into the Unify trade waste module for compliance monitoring. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request. (303KB)

Presentations

We have collated interesting presentations from our events over the years. We thank our presenters for allowing us to share their knowledge.

2018 Annual Forum Preso City of Gold Coast Customer Perspective 2018 Annual Forum Preso City of Gold Coast Customer Perspective - Release Date 13-Sep-2018: - 2018 Annual Forum Presentation by Chris Owen, City of Gold Coast: Customer Perspective - Community Programs. (780KB)

2018 Annual Forum Preso City of Gold Coast Holistic Metering Services Contract 2018 Annual Forum Preso City of Gold Coast Holistic Metering Services Contract - Release Date 13-Sep-2018: - 2018 Annual Forum Presentation by Scott Emmonds, City of Gold Coast: Holistic Metering Services Contract. (1673KB)

2018 Bundaberg Preso Matthew Cook North Burnett 2018 Bundaberg Preso Matthew Cook North Burnett - Release Date 13-Aug-2018: - qldwater Regional Conference Bundaberg 9 August 2018 - Presentation by Matthew Cook, North Burnett Regional Council: A "fit for purpose" water meter reading solution for a small regional council. (911KB)

2018 Goondiwindi Preso Jill Yeaman 2018 Goondiwindi Preso Jill Yeaman - Release Date 23-Jul-2018: - Goondiwindi Regional Conference 2018 - presentation by Jill Yeaman, Southern Downs Regional Council: Water Efficiency Plan - Community Engagement. (651KB)

2018 Goondiwindi Preso John Mills 2018 Goondiwindi Preso John Mills - Release Date 23-Jul-2018: - Goondiwindi Regional Conference 2018 - presentation by John Mills: International Water Taste Test Competition Berkeley Springs (5265KB)

Annual Forum Presentation Abel Immaraj QUU Annual Forum Presentation Abel Immaraj QUU - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Why did QUU plant 7,000 native trees in 2015/16? QUU Utility of the Future Program by Abel Immaraj, Craig Ma and Col Chapman, QUU (1755KB)

Annual Forum Presentation Chris Andrews Annual Forum Presentation Chris Andrews - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Update on changes to telecommunications platforms and technologies by Chris Andrews, Ventia. (499KB)

Annual Forum Presentation Linda Roberts Annual Forum Presentation Linda Roberts - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Opportunities for water quality offsets by Linda Roberts, Mackay Regional Council (419KB)

Annual Forum Presentation Scott Emmonds Annual Forum Presentation Scott Emmonds - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Automated Metering follow up from the February TRG workshop - and update by Scott Emmonds, City of Gold Coast (1135KB)

2017 Central Queensland Conference Yeppon Presentation Michael Dalton Livingstone Shire Council 2017 Central Queensland Conference Yeppon Presentation Michael Dalton Livingstone Shire Council - Release Date 22-Mar-2017: - 2017 Central Queensland Conference Yeppon. Presentation by Michael Dalton, Livingstone Shire Council: Trade Waste The Livingstone Experience (840KB)

2017 Automated Metering Digital Utilities Presentation Sam Pickett Jose Castineyra and Aed MacPhadin 2017 Automated Metering Digital Utilities Presentation Sam Pickett Jose Castineyra and Aed MacPhadin - Release Date 16-Feb-2017: - 2017 Automated Metering Digital Utilities Workshop Presentation by Sam Pickett, Jose Castineyra and Aed MacPhadin, Queensland Urban Utilities: WHERE TECHNOLOGY IS HEADING (342KB)

2017 Automated Metering Digital Utilities Workshop Presentation Andy Wyer Unitywater 2017 Automated Metering Digital Utilities Workshop Presentation Andy Wyer Unitywater - Release Date 16-Feb-2017: - Automated Metering Digital Utilities Workshop 2017. Presentation by Andy Wyer, Unitywater: DIGITAL METER PILOT EXPERIENCE (2490KB)

2017 Automated Metering Digital Utilities Workshop Presentation Chris Manning Townsville City Counci 2017 Automated Metering Digital Utilities Workshop Presentation Chris Manning Townsville City Counci - Release Date 16-Feb-2017: - Automated Metering Digital Utilities Workshop 2017. Presentation by Chris Manning, Townsville City Council: Role of innovation and smart technology in Sustainability (1836KB)

2017 Automated Metering Digital Utilities Workshop Presentation Chris Owen City of Gold Coast 2017 Automated Metering Digital Utilities Workshop Presentation Chris Owen City of Gold Coast - Release Date 16-Feb-2017: - Automated Metering Digital Utilities Workshop 2017. Presentation by Chris Owen, City of Gold Coast: Smart Metering DirectionQld Water Automated Metering/Digital Utilities Workshop (660KB)

2017 Automated Metering Digital Utilities Workshop Presentation Ian Johnson Cairns Regional Council 2017 Automated Metering Digital Utilities Workshop Presentation Ian Johnson Cairns Regional Council - Release Date 16-Feb-2017: - 2017 Automated Metering Digital Utilities Workshop. Presentation by Dr Ian Johnson, Cairns Regional Council: Automated Meter Management (1757KB)

2016 Innovation Forum Presentation Linda Roberts Mackay Regional Council 2016 Innovation Forum Presentation Linda Roberts Mackay Regional Council - Release Date 15-Sep-2016: - Innovation Forum 2016. Presentation by Linda Roberts Mackay Regional Council: MiWater Update (171KB)

Interesting Links

The following links to external websites contain interesting information relating to customers and customer service standards.



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