Demand Management

Demand Management

Water demand management may be defined as managing the demand for water to achieve a balance between economic, social equity and environmental outcomes. Such programs incorporate measures that improve water use efficiency, offer the opportunity to reuse and recycle water and minimise water waste.

Effectively managing water demands involves:

From the perspective of Water Service Providers and their customers, a permanent reduction in water demand is identical to an increase in supply. By reducing demand, the costs of transferring and treating water are reduced and the capital investment required to meet the needs of growing communities can be deferred. 

From the perspective of the community and business, these lower operating and capital costs mean lower water bills, as well as lower energy bills resulting from reduced hot water use. The environment benefits from reducing extraction from rivers and aquifers leading to increased flows and improved river health. Lower energy consumption also leads to a reduction in greenhouse gas emissions. The community has a strong expectation that water is used efficiently and not wasted.


Fact or Furphey KPI Fact or Furphey KPI - Release Date 29-Sep-2015: - This fact sheet or the information it contains may be useful for communicating further with customers concerned with the new KPI reporting system being introduced by The Department of Energy and Water Supply (DEWS). Results will be publicly available, giving communities an overview of the general state of their water and sewerage infrastructure and services. The easy to understand Q&A format offers possible explanations for questions arising from data. (212KB)

eFlash #196 - 28 March 2013 eFlash #196 - 28 March 2013 - Release Date 28-Mar-2013: - 1. Water Demand Management Factsheets. | 2. qldwater on tap Campaign. | 3. Public Release of Queensland's Urban Potable Water & Sewerage Benchmarking Report 2011/12. | 4. Photographs for Tenth Anniversary Publication. | (14KB)

Water Demand Management Factsheets Water Demand Management Factsheets - Release Date 25-Mar-2013: - This guide discusses the various options available to Local Governments to manage their water resources by improving water use efficiency by reusing, recycling and minimising water waste. This document is divided into broad sections covering: Customer Use Efficiency, Water Recycling, Education/Public Awareness, Water Pricing and Loss Management. Members must log in to access this document. | (1321KB)

Emerald Training Slides Section 2 Emerald Training Slides Section 2 - Release Date 13-Apr-2012: - Water legislation and SWIM training workshop focused on the risks involved in provision of water and sewage services and the legislation and controls in place to mitigate those risks. Section 2 - Water Security (1346KB)

WEMP Guidelines QWC (SEQ) WEMP Guidelines QWC (SEQ) - Release Date 14-Dec-2011: - QWC guidelines for WEMPS required of SQ Water Service Providers. WEMPS were made mandatory in SEQ in 2008. | 3rd party document.| (224KB)

Doc Library Preparing a OWUCP Doc Library Preparing a OWUCP - Release Date 01-Jul-2011: - Guideline for Preparing an Outdoor Water Use Conservation Plan - Superseded, for information only. (425KB)

e Flash #119 - 25 May 2011 e Flash #119 - 25 May 2011 - Release Date 25-May-2011: - 1. Research to Address Chlorate Residuals. | 2. Water Sensitive Future Workshops. | 3. IWC Water Leader Scholarships. | (35KB)

WEMP Guidelines (Regional Queensland) WEMP Guidelines (Regional Queensland) - Release Date 30-Oct-2010: - DERM guidelines for Service Providers in regional Queensland who choose, or are required to have WEMPs developed by their non-residential customers. | 3rd party document.| (269KB)

e Flash #86 - 7 June 2010 e Flash #86 - 7 June 2010 - Release Date 07-Jun-2010: - 1. Urban Demand Management Guidelines. | 2. Water Industry Operators' Awards. | 3. WIOA Workshop, Rockhampton 23,24 June 2010. | 4. SWIM Queensland WSP 09-10 Annual Data Reporting - coming soon. | 5. Water Conference Stanthorpe. | (36KB)

Briefing on 2007 WOLA Bill Briefing on 2007 WOLA Bill - Release Date 17-Oct-2007: - Briefing from the State on Water and Other Legislation Ammendment Bill 2007. Received on 12/1007 and approved 16/10/07 with initial measures taking place on Jan 2008 and other phasing in over several years. (233KB)

Waterfund Community Grants Waterfund Community Grants - Release Date 21-Sep-2007: - Waterfund Community Grants, being offered by the National Water Commission to Local Governments and community organisations with the purpose of helping local community organisations save, recycle or improve the health of their local water resources. Please see attached funding factsheet for links and details. (177KB)

Lifestyle Waterwise Grants Lifestyle Waterwise Grants - Release Date 09-Sep-2007: - Information on Lifestyle WaterWise Grants Program being offered by the Department of Natural Resources and Water for NGO not for profit organisations. This is the 2nd and final round of funding with the closing date of 5 October 2007. Further information available on attached PDF. (124KB)

BWEP Survey BWEP Survey - Release Date 28-Dec-2006: - qldwater was invited to partner in the planning process for the potential statewide roll-out of BWEP, a funding program run in coordination with councils to encourage businesses that are large water users to reduce their water use. In December 2006, we undertook a survey of local governments across Queensland to gather information and gain feedback on specific issues. (102KB)

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