Partner with qldwater

Member Login

Member Suggestions

Bookshop

Reporting and Benchmarking


Reporting

Reporting on performance is essential for water utilities, which are natural monopolies, to provide surety and transparency to consumers as well as to satisfy regulatory requirements and allow benchmarking and competition by comparison.

All service providers report to the Regulator and provide annual reports and Council reports. Reporting on specified water and performance indicators is also required under legislation by the Australian Bureau of Statistics, Bureau of Meteorology and the National Water Accounting Framework. In Queensland some larger Service Providers report through the National Performance Reporting framework (which is not available to smaller utilities).  

A collective approach to reporting water performance indicators was commenced by qldwater in 2008 through the SWIM program. The SWIM website can be accessed here.

Queensland Service Providers also need to submit a number of reports on regulatory management plans to State Agencies (e.g. Strategic Asset Management Plans, System Leakage Management Plans, Drought Management Plans, Total Water Cycle Management Plans, Drinking Water Quality Management Plans, Recycled Water Management Plans, Local Government Asset Management Plans). The rapid increase of often duplicative requirements and the associated costs of compliance for the industry led qldwater to advocate on behalf of the industry for streamlining and rationalisation of regulatory requirements. 

For example on 6th August 2009, qldwater and LGAQ convened a forum to discuss reporting requirements which was attended by representatives of 30 Service Providers along with representatives of the Department of Environment and Resource Management. The meeting highlighted many concerns about reporting from the industry including:

  • there is a contradiction between increasing State focus on water management but reduced collaboration and communication with SPs,
  • the cost of water reporting does not reflect the benefits gained,
  • new and revised reporting requirements must be integrated and fit-for-purpose,
  • there was a strong and consistent call for streamlining reporting arrangements and for improved communication between DERM and all SPs to develop a transparent, outcomes-based approach to statutory reporting to strengthen the Queensland water industry.

In 2010 the DERM increased communications with the industry markedly and this has culminated in the development of a Memorandum of Agreement among DERM, LGAQ and qldwater with four initial projects, one of which is to investigate streamlining reporting of water industry reporting requirements. This significant new communication process between the industry and the Regulator is a strong indication of a growing collaboration in building the future of the urban water industry.


Benchmarking

Benchmarking is essential to maintain an effective and efficient water industry and is common in other jurisdictions, nationally and in other countries. For example:


Documents

Annotated List of Reporting Requirements Updated March 2012 Annotated List of Reporting Requirements Updated March 2012 - Release Date 31-Mar-2011: - Annotated list of reporting requirements for Queensland Service Providers. This list was updated in March 2012 and supersedes all previous copies. | (236KB)

e Flash #125 - 22 June 2011 e Flash #125 - 22 June 2011 - Release Date 22-Jun-2011: - 1. qldwater Website Difficulties. | 2. Support for Queensland Water Skills Partnership. | 3. SWIM Training Workshops. | 4. SWIM Comparitive Reports and Water Industry Benchmarking. | (40KB)

e Flash #122 - 8 June 2011 e Flash #122 - 8 June 2011 - Release Date 08-Jun-2011: - 1. SWIM Training Sessions. | 2. Dial Before You Dig Incident Reporting Tool (DIRT) Presentation. | (31KB)

e Flash #105 - 20 January 2011 e Flash #105 - 20 January 2011 - Release Date 20-Jan-2011: - 1. Flooding. | 2. Staff Movements. | 3. IPWEAQ State Conference. | 4. Postponement of BoM Reporting Workshop. | (34KB)

e Flash #99 - 8 December 2010 e Flash #99 - 8 December 2010 - Release Date 08-Dec-2010: - 1. Australian Bureau of Statistics Request for 2009-10 Water Data - reminder. | (29KB)

e Flash #98 - 19 November 2010 e Flash #98 - 19 November 2010 - Release Date 19-Nov-2010: - 1. Australian Bureau of Statistics Request for Water Data. | (28KB)

e Flash #89 - 24 August 2010 e Flash #89 - 24 August 2010 - Release Date 24-Aug-2010: - 1. Changes to Water Reporting Requirements. | 2. Reminder About Comments on National Water Skills Business Plan. | 3. 2009/10 SWIM Reporting Year. | (36KB)

Major Urban Indicator Summary for BoM Major Urban Indicator Summary for BoM - Release Date 20-Dec-2007: - qldwater prepared a list of Bureau of Meteorology indicators that will be required of a specified list of Service Providers in Queensland. (238KB)