Reporting and Benchmarking
Reporting on performance is essential for water utilities, which are natural monopolies, to provide surety and transparency to consumers as well as to satisfy regulatory requirements and allow benchmarking and competition by comparison.
All service providers report to the Regulator and provide annual reports and Council reports. Reporting on specified water and performance indicators is also required under legislation by the Australian Bureau of Statistics, Bureau of Meteorology and the National Water Accounting Framework.
In Queensland some larger Service Providers report through the National Performance Reporting framework (which is not available to smaller utilities).
Queensland Service Providers also need to submit a number of reports on regulatory management plans to State Agencies (e.g. Strategic Asset Management Plans, System Leakage Management Plans, Drought Management Plans, Total Water Cycle Management Plans, Drinking Water Quality Management Plans, Recycled Water Management Plans,Local Government Asset Management Plans). The rapid increase of often duplicative requirements and the associated costs of compliance for the industry led qldwater to advocate on behalf of the industry for streamlining and rationalisation of regulatory requirements.
On 6th August 2009, qldwater and LGAQ convened a forum to discuss reporting requirements which was attended by representatives of 30 Service Providers along with representatives of the Department of Environment and Resource Management. The meeting highlighted many concerns about reporting from the industry including:
- there was a contradiction between increasing State focus on water management but reduced collaboration and communication with SPs,
- the cost of water reporting did not reflect the benefits gained,
- new and revised reporting requirements had to be integrated and fit-for-purpose,
- there was a strong and consistent call for streamlining reporting arrangements and for improved communication between DERM and all SPs to develop a transparent, outcomes-based approach to statutory reporting to strengthen the Queensland water industry.
In 2010 the DERM markedly increased communications with the industry which culminated in the development of a Memorandum of Agreement among DERM, LGAQ and qldwater with four initial projects, one of which was to investigate streamlining reporting of water industry reporting requirements. This significant new communication process between the industry and the Regulator is a strong indication of a growing collaboration in building the future of the urban water industry.
Queensland’s second water and sewerage benchmarking report has been completed using 2011/12 data and is available here .
In total 28 Service Providers decided to participate in the public release of their data in the 2011-12 report which is a significant increase on the 17 that participated last year.
The benchmarking of Queensland’s water and sewerage data allows competition by comparison and is nationally and internationally accepted as the best tool to improve the water and sewage industry.
This report also provides a strong foundation for negotiation with the State which is currently considering mandatory performance indicators as part of a broader suite of regulatory simplification.
- Queensland - Queensland's Urban Potable Water and Sewerage Benchmarking Report - Trial 2010/11
- NSW - Office of Water Performance Monitoring
- Tasmania - Office of the Tasmanian Economic Regulator, Performance Monitoring
- Australia - National Performance Reports
- International - IBNET WUBAUK Drinking Water Quality Reports
Queensland’s Urban Potable Water and Sewerage Benchmarking Report – Trial 2010/11 - Release Date 15-Oct-2012: - Queensland’s inaugural Urban Potable Water and Sewerage Benchmarking Report – Trial using 2010/11 data (1378KB)
Queensland Water Newsletter # 4 7-8-2012 - Release Date 07-Aug-2012: - (538KB)
Annotated List of Reporting Requirements Updated March 2012 - Release Date 31-Mar-2011: - Annotated list of reporting requirements for Queensland Service Providers. This list was updated in March 2012 and supersedes all previous copies. | (236KB)
e Flash #125 - 22 June 2011 - Release Date 22-Jun-2011: - 1. qldwater Website Difficulties. | 2. Support for Queensland Water Skills Partnership. | 3. SWIM Training Workshops. | 4. SWIM Comparitive Reports and Water Industry Benchmarking. | (40KB)
e Flash #122 - 8 June 2011 - Release Date 08-Jun-2011: - 1. SWIM Training Sessions. | 2. Dial Before You Dig Incident Reporting Tool (DIRT) Presentation. | (31KB)
e Flash #105 - 20 January 2011 - Release Date 20-Jan-2011: - 1. Flooding. | 2. Staff Movements. | 3. IPWEAQ State Conference. | 4. Postponement of BoM Reporting Workshop. | (34KB)
e Flash #99 - 8 December 2010 - Release Date 08-Dec-2010: - 1. Australian Bureau of Statistics Request for 2009-10 Water Data - reminder. | (29KB)
e Flash #98 - 19 November 2010 - Release Date 19-Nov-2010: - 1. Australian Bureau of Statistics Request for Water Data. | (28KB)
e Flash #89 - 24 August 2010 - Release Date 24-Aug-2010: - 1. Changes to Water Reporting Requirements. | 2. Reminder About Comments on National Water Skills Business Plan. | 3. 2009/10 SWIM Reporting Year. | (36KB)
Major Urban Indicator Summary for BoM - Release Date 20-Dec-2007: - qldwater prepared a list of Bureau of Meteorology indicators that will be required of a specified list of Service Providers in Queensland. (238KB)