Reporting and Benchmarking

Reporting

With amendments to the Water Supply (Safety and Reliability) Act in June 2014, a number of new reporting dates and requirements have been introduced.  There has been some confusion expressed by members due to the terminology used in the Act and we hope that this reference table will assist our members.

Most reports and plans must be made available for inspection and purchase but a number of documents must now be published online including Drinking Water Quality Management Plan Reports.  Through SWIM we aim to produce a public “Performance Report” based on the new KPIs from 2015 which should satisfy member requirements for web publication.  Templates will be developed in the coming months. The reference table is available below:

DEWS - Reminder of key due dates 2015 DEWS - Reminder of key due dates 2015 - Release Date 04-Dec-2014: - (265KB)

Reporting on performance is essential for water utilities, which are natural monopolies, to provide surety and transparency to consumers as well as to satisfy regulatory requirements and allow benchmarking and competition by comparison.

All service providers report to the Regulator and provide annual reports and Council reports. Reporting on specified water and performance indicators is also required under legislation by the Australian Bureau of Statistics, Bureau of Meteorology and the National Water Accounting Framework.

In Queensland, all larger (>10,000 connections) Service Providers are required to report through the National Performance Reporting (NPR) framework (which is not available to smaller utilities).

A collective approach to managing and distributing water performance indicators was commenced by qldwater in 2008 through the SWIM program.  The SWIM website can be accessed here.

SWIM was developed by qldwater, on behalf of Water Service Providers, to simplify the task of water data reporting. With your support and use of SWIM, we can continue to encourage government water data reporting to be rationalised and streamlined through systems such as SWIM. We urge you to submit your annual water data through SWIM on time so that its future as a water-industry-driven system is assured.

We welcome your feedback on SWIM. For more information please contact David Scheltinga (dscheltinga@qldwater.com.au; or visit www.swim.qldwater.com.au).

Benchmarking

Queensland’s fourth water and sewerage benchmarking report has been completed using 2013/14 data and is available from the link below:

2013-2014 Benchmarking Report 2013-2014 Benchmarking Report - Release Date 27-Mar-2015: - (2000KB)

In total 50 Service Providers decided to participate in the public release of their data in the 2013-14 report which is a significant increase on the 41 that participated last year.

This report also provides a strong foundation for negotiation with the State in the roll out of the mandatory key performance indicators as part of a broader suite of regulatory simplification.

The benchmarking of Queensland’s water and sewerage data allows competition by comparison and is nationally and internationally accepted as the best tool to improve the water and sewage industry.

Benchmarking is essential to maintain an effective and efficient water industry and is common in other jurisdictions, nationally and in other countries. For example:

Documents

2013-2014 Benchmarking Report 2013-2014 Benchmarking Report - Release Date 27-Mar-2015: - (2000KB)

2012-2013 Benchmarking Report 2012-2013 Benchmarking Report - Release Date 24-Jun-2014: - Queensland’s Urban Potable Water and Sewerage Benchmarking Report 2012/13 This is the third annual Urban Potable Water and Sewerage Benchmarking Report to be produced by qldwater for Queensland. (1515KB)

eFlash #209 - 4 September 2013 eFlash #209 - 4 September 2013 - Release Date 05-Sep-2013: - 1. Amendments to the Regulatory Framework - Draft KPI Comments Due. | 2. LGAQ Submission on Infrastructure Charges. | (14KB)

2011-2012 Benchmarking Report 2011-2012 Benchmarking Report - Release Date 26-Mar-2013: - (1426KB)

Queensland’s Urban Potable Water and Sewerage Benchmarking Report – Trial 2010/11 Queensland’s Urban Potable Water and Sewerage Benchmarking Report – Trial 2010/11 - Release Date 15-Oct-2012: - Queensland’s inaugural Urban Potable Water and Sewerage Benchmarking Report – Trial using 2010/11 data (1378KB)

Queensland Water Newsletter # 4 7-8-2012 Queensland Water Newsletter # 4 7-8-2012 - Release Date 07-Aug-2012: - (538KB)

Annotated List of Reporting Requirements Updated March 2012 Annotated List of Reporting Requirements Updated March 2012 - Release Date 31-Mar-2011: - Annotated list of reporting requirements for Queensland Service Providers. This list was updated in March 2012 and supersedes all previous copies. | (236KB)

e Flash #125 - 22 June 2011 e Flash #125 - 22 June 2011 - Release Date 22-Jun-2011: - 1. qldwater Website Difficulties. | 2. Support for Queensland Water Skills Partnership. | 3. SWIM Training Workshops. | 4. SWIM Comparitive Reports and Water Industry Benchmarking. | (40KB)

e Flash #122 - 8 June 2011 e Flash #122 - 8 June 2011 - Release Date 08-Jun-2011: - 1. SWIM Training Sessions. | 2. Dial Before You Dig Incident Reporting Tool (DIRT) Presentation. | (31KB)

e Flash #105 - 20 January 2011 e Flash #105 - 20 January 2011 - Release Date 20-Jan-2011: - 1. Flooding. | 2. Staff Movements. | 3. IPWEAQ State Conference. | 4. Postponement of BoM Reporting Workshop. | (34KB)

e Flash #99 - 8 December 2010 e Flash #99 - 8 December 2010 - Release Date 08-Dec-2010: - 1. Australian Bureau of Statistics Request for 2009-10 Water Data - reminder. | (29KB)

e Flash #98 - 19 November 2010 e Flash #98 - 19 November 2010 - Release Date 19-Nov-2010: - 1. Australian Bureau of Statistics Request for Water Data. | (28KB)

e Flash #89 - 24 August 2010 e Flash #89 - 24 August 2010 - Release Date 24-Aug-2010: - 1. Changes to Water Reporting Requirements. | 2. Reminder About Comments on National Water Skills Business Plan. | 3. 2009/10 SWIM Reporting Year. | (36KB)

Major Urban Indicator Summary for BoM Major Urban Indicator Summary for BoM - Release Date 20-Dec-2007: - qldwater prepared a list of Bureau of Meteorology indicators that will be required of a specified list of Service Providers in Queensland. (238KB)