SWIM Data Reporting and Benchmarking

What's New



The 2014-15 Urban Potable Water and Sewerage Benchmarking Report provide comparative information for 58 Queensland Water Service Providers looking at aspects of capacity and viability, customer service, condition of assets, management and performance.
The Fact or Furphey Fact Sheet provides more information about the Queensland Government's KPI data that is captured, highlights the inconsistencies that could arise from comparisons and offers possible explanations if some of the data raises questions.

Reporting

With amendments to the Water Supply (Safety and Reliability) Act in June 2014, a number of new reporting dates and requirements have been introduced.  There has been some confusion expressed by members due to the terminology used in the Act and we hope that this reference table will assist our members.

Most reports and plans must be made available for inspection and purchase but a number of documents must now be published online including Drinking Water Quality Management Plan Reports. Through SWIM we will produce a simple Excel data sheet based on the new KPIs from 2015 which will satisfy member's minimal requirements for web publication at least into the foreseeable future. The reference table is available below: 

DEWS - Reminder of key due dates 2015 DEWS - Reminder of key due dates 2015 - Release Date 04-Dec-2014: - (265KB)

Reporting on performance is essential for water utilities, which are natural monopolies, to provide surety and transparency to consumers as well as to satisfy regulatory requirements and allow benchmarking and competition by comparison.

All service providers report to the Regulator and provide annual reports and Council reports. Reporting on specified water and performance indicators is also required under legislation by the Australian Bureau of Statistics, Bureau of Meteorology and the National Water Accounting Framework.

In Queensland, all larger (>10,000 connections) Service Providers are required to report through the National Performance Reporting (NPR) framework (which is not available to smaller utilities).

A collective approach to managing and distributing water performance indicators was commenced by qldwater in 2008 through the SWIM program

SWIM was developed by qldwater, on behalf of Water Service Providers, to simplify the task of water data reporting. With your support and use of SWIM, we can continue to encourage government water data reporting to be rationalised and streamlined. We urge you to submit your annual water data through SWIMLocal on time so that its future as a water-industry-driven system is assured.

We welcome your feedback on SWIM. For more information please contact David Scheltinga or visit www.qldwater.com.au/SWIM.

Benchmarking

Queensland’s fifth water and sewerage benchmarking report has been completed using 2014/15 data and is available from the link below:

State Benchmarking Report 2014-2015 State Benchmarking Report 2014-2015 - Release Date 08-Mar-2016: - The 5th annual Urban Potable Water and Sewerage Benchmarking Report produced by qldwater contains a suite of indicators and benchmarking data for 58 of Queensland's Service Providers. The report provide comparative information to benchmark performance amongst similar sized service providers. (2082KB)

In total 58 Service Providers decided to participate in the public release of their data in the 2014/15 report which is a significant increase on the 50 that participated last year and 41 the year before.

This was the first year Service Providers in the State reported via the Key Performance Indicators Reporting Framework.

The benchmarking of Queensland’s water and sewerage data allows competition by comparison and is nationally and internationally accepted as the best tool to improve the water and sewage industry.

Benchmarking is essential to maintain an effective and efficient water industry and is common in other jurisdictions, nationally and in other countries. For example:

Documents

Fact or Furphey KPI Fact or Furphey KPI - Release Date 29-Sep-2015: - This fact sheet or the information it contains may be useful for communicating further with customers concerned with the new KPI reporting system being introduced by The Department of Energy and Water Supply (DEWS). Results will be publicly available, giving communities an overview of the general state of their water and sewerage infrastructure and services. The easy to understand Q&A format offers possible explanations for questions arising from data. (212KB)

2013-2014 Benchmarking Report 2013-2014 Benchmarking Report - Release Date 27-Mar-2015: - (2000KB)

2012-2013 Benchmarking Report 2012-2013 Benchmarking Report - Release Date 24-Jun-2014: - Queensland’s Urban Potable Water and Sewerage Benchmarking Report 2012/13 This is the third annual Urban Potable Water and Sewerage Benchmarking Report to be produced by qldwater for Queensland. (1515KB)

eFlash #209 - 4 September 2013 eFlash #209 - 4 September 2013 - Release Date 05-Sep-2013: - 1. Amendments to the Regulatory Framework - Draft KPI Comments Due. | 2. LGAQ Submission on Infrastructure Charges. | (14KB)

2011-2012 Benchmarking Report 2011-2012 Benchmarking Report - Release Date 26-Mar-2013: - (1426KB)

Queensland’s Urban Potable Water and Sewerage Benchmarking Report – Trial 2010/11 Queensland’s Urban Potable Water and Sewerage Benchmarking Report – Trial 2010/11 - Release Date 15-Oct-2012: - Queensland’s inaugural Urban Potable Water and Sewerage Benchmarking Report – Trial using 2010/11 data (1378KB)

Queensland Water Newsletter # 4 7-8-2012 Queensland Water Newsletter # 4 7-8-2012 - Release Date 07-Aug-2012: - (538KB)

Annotated List of Reporting Requirements Updated March 2012 Annotated List of Reporting Requirements Updated March 2012 - Release Date 31-Mar-2011: - Annotated list of reporting requirements for Queensland Service Providers. This list was updated in March 2012 and supersedes all previous copies. | (236KB)

e Flash #125 - 22 June 2011 e Flash #125 - 22 June 2011 - Release Date 22-Jun-2011: - 1. qldwater Website Difficulties. | 2. Support for Queensland Water Skills Partnership. | 3. SWIM Training Workshops. | 4. SWIM Comparitive Reports and Water Industry Benchmarking. | (40KB)

e Flash #122 - 8 June 2011 e Flash #122 - 8 June 2011 - Release Date 08-Jun-2011: - 1. SWIM Training Sessions. | 2. Dial Before You Dig Incident Reporting Tool (DIRT) Presentation. | (31KB)

e Flash #105 - 20 January 2011 e Flash #105 - 20 January 2011 - Release Date 20-Jan-2011: - 1. Flooding. | 2. Staff Movements. | 3. IPWEAQ State Conference. | 4. Postponement of BoM Reporting Workshop. | (34KB)

e Flash #99 - 8 December 2010 e Flash #99 - 8 December 2010 - Release Date 08-Dec-2010: - 1. Australian Bureau of Statistics Request for 2009-10 Water Data - reminder. | (29KB)

e Flash #98 - 19 November 2010 e Flash #98 - 19 November 2010 - Release Date 19-Nov-2010: - 1. Australian Bureau of Statistics Request for Water Data. | (28KB)

e Flash #89 - 24 August 2010 e Flash #89 - 24 August 2010 - Release Date 24-Aug-2010: - 1. Changes to Water Reporting Requirements. | 2. Reminder About Comments on National Water Skills Business Plan. | 3. 2009/10 SWIM Reporting Year. | (36KB)

Major Urban Indicator Summary for BoM Major Urban Indicator Summary for BoM - Release Date 20-Dec-2007: - qldwater prepared a list of Bureau of Meteorology indicators that will be required of a specified list of Service Providers in Queensland. (238KB)

DEWS-Comparative-Reporting DEWS-Comparative-Reporting - Release Date 21-Jul-2015: - (144KB)

DEWS-Factsheet-Performance-Reporting DEWS-Factsheet-Performance-Reporting - Release Date 21-Jul-2015: - (58KB)

DEWS-Introduction-to-performance-outcome-framework DEWS-Introduction-to-performance-outcome-framework - Release Date 21-Jul-2015: - (151KB)

Gold Coast Tender Laboratory Information management Systems Gold Coast Tender Laboratory Information management Systems - Release Date 31-Dec-2015: - Tender to provide SaaS hosted solution to manage and track lab information by enabling storing, monitoring and reporting of water quality testing data. qldwater has archived other project documents (which are listed in the Specifications document) and they are available on request. (325KB)

Gympie Tender Cooloola Coast SCADA Upgrade Gympie Tender Cooloola Coast SCADA Upgrade - Release Date 18-Feb-2016: - The Cooloola Coast SCADA Upgrade project is to implement a robust and reliable SCADA system to operate and monitor the watr and sewerage assets in the Cooloola Coast Region including the upgrade of telemetry assets at the WTPs, Water Distribution Sites, WWTPs and Pump Stations. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request. (1194KB)

Redland CC Tender Water Meter Reading Services Redland CC Tender Water Meter Reading Services - Release Date 29-Mar-2016: - Tender document for the provision of services to Redland for quarterly scheduled reading and special reads of meter dials across the region. (1287KB)

State Benchmarking Report 2014-2015 State Benchmarking Report 2014-2015 - Release Date 08-Mar-2016: - The 5th annual Urban Potable Water and Sewerage Benchmarking Report produced by qldwater contains a suite of indicators and benchmarking data for 58 of Queensland's Service Providers. The report provide comparative information to benchmark performance amongst similar sized service providers. (2082KB)

SWIM Annual List of Indicators 2015 SWIM Annual List of Indicators 2015 - Release Date 06-Mar-2015: - (80KB)

SWIM Data quality control practices SWIM Data quality control practices - Release Date 09-May-2011: - Data Quality Control Practices for Implementation in the Queensland Water Industry describes a set of practices that has been identified by qldwater in consultation with SPs. This document aims to provide guidelines describing the use of those quality control practices, in a form that users may immediately adopt to improve local Quality Control Practices. This information is being provided in the form of a document that is ready to be incorporated in to SP operational procedures to make it easie (787KB)

SWIM Ecoli calculation tool SWIM Ecoli calculation tool - Release Date 10-Mar-2016: - (78KB)

SWIM Greenhouse Gas Calculator SWIM Greenhouse Gas Calculator - Release Date 17-Mar-2011: - NSW Greenhouse gas calculator 2011 (208KB)

SWIM Indicator Definitions SWIM Indicator Definitions - Release Date 30-Jun-2012: - Definitions and related information for SWIM indicators. (1227KB)

SWIM Indicator Handbook SWIM Indicator Handbook - Release Date 12-Oct-2009: - SWIM has been designed to streamline reporting of five major reports. This document summarises the number of indicators required to satisfy complete reporting for each of the five reports, and demonstrates the benefits of streamlined reporting through SWIM. (1227KB)

SWIM Metadata Help File SWIM Metadata Help File - Release Date 10-Mar-2016: - SWIM Metadata is information used to assist in the interpretation of data, including location information for a monitoring site and information about the methods used to generate the data. This document outlines the metadata used in the SWIM system. (1768KB)

SWIM NPR Auditing Requirements SWIM NPR Auditing Requirements - Release Date 13-Mar-2014: - These audit requirements are designed to guide water utilities, jurisdictional audit coordinators and external auditors (NPR participants) in the conduct of audits of NPR performance data. Auditing is intended to provide enhanced confidence in the accuracy, completeness and reliability of reported information. (1582KB)

SWIM NPR indicators and definitions handbook SWIM NPR indicators and definitions handbook - Release Date 30-Jul-2014: - This Handbook provides detailed definitions for all indicators included in the National Performance Report to ensure consistency in reporting across jurisdictions. (1650KB)

SWIM Users Manual SWIM Users Manual - Release Date 09-Jul-2012: - SWIM User's Manual (716KB)